For those of you who are interested, who want to be sure that every courtesy was extended to the Iberdrola staff, we have enclosed below the dialogue between the customer and Iberdrola.
For the moment, the lady wishes to remain anonymous but in due course will find the confidence to become known. It must be considered that the ordeal that she has endured has had quite a devastating effect upon her life, Iberdrola by their extraordinary behaviour have forced her from her home.
What is most outstanding is the fact that Iberdrola try to excuse the discrepancies, the gross overcharges by stating that the sum stated on the website is estimated and is served by another company. When later challenged about this, they completely ignored the request.
Iberdrola also attempts to pass the customer off onto another company to sort the matter out when the matter lays firmly at Iberdrola’s door.
From the customer:
Enviado el: sábado, 07 de agosto de 2021 11:08
Para: “clientes@iberdrola.es” <clientes@iberdrola.es>
Asunto: Contract claim:683747745
Dear Iberdrola,
I have been resident at my current address for just over 4 years. At the beginning of 2020 the electricity account was changed into my name from my landlord?s name ************. I have paid all of the bills since April 2017.
Recently it was brought to my attention that my bills had been excessively high and had no possible relation to my actual energy consumption. It is estimated that at the very least, I have overpaid €3,300 in the period from April 2017 to now!
Your app and the electronic monitoring facility certainly supports this overcharge fact. I have now obtained evidence that whilst you app shows two similar figures, approximately €25 per month actual usage and estimated, my bill has been at least triple this amount and on many previous occasions as much as 6 times more than I could possibly have used.
I live alone, I do not have air conditioning, a swimming pool, electrical heating devices and I cook with gas. I only have a fridge, lighting, a kettle used 3-4 times a day and a water boiler that is on for no more than a maximum of an hour a day. The estimated bill seems to be reasonably accurate!
I can only assume that there is a major error somewhere in you billing system that needs urgent attention.
I have not paid my last bills as they are totally incorrect.
Please look into this urgently, readjust the bills and refund the over payments for the past 4+ years.
Yours sincerely
**************
From Iberdrola:
On Thu, Aug 12, 2021 at 9:20 AM <clientes@iberdrola.es> wrote:
********, good morning,
All your bills are based on a real readings as your smart meter is already fitted which communicates your readings remotely. For instance, the last reading billed were 12353, 345 and 527.
You can take the current reading to eliminate possible error meter or if an error has been occurred, it will be regularized on the next bill.
If the current meter will be lower than previous ones, I will lodge a complaint, requesting to rectify the bill. In that case, please attach a current meter picture to include on the claim.
You have these outstanding bills:
– 07 07 21 of €79,12.
– 07 07 21 of €16,28 and
– 12 07 21 of €100,15.
I can send a link to pay them by credit/debit card online or
you could transfer to this international Iberdrola bank account number and attach the bank proof to this e-mail:
BANK: BANKIA
IBAN: ES28 2038 0624 15 6000146281
BIC: CAHMESMMXXX
Address: Paseo de la Castellana, 189 bajo 28046 Madrid
You must quote the reference number 0683747745, on the bank transfer proof as a concept.
For any further assistance, do not hesitate to contact me, again.
Kind regards
From the customer:
De: “*********************>
Enviado el: jueves, 19 de agosto de 2021 18:00
Para: “clientes@iberdrola.es” <clientes@iberdrola.es>
Asunto: EXTERNAL:Re: EMAIL ID: ************* / Contract claim:***********
Dear Iberdrola,
Thank you for your email.
I have used your solution to check to see if there is a billing issue, ie nothing to do with the meter.
It would appear that there is no obvious issue between the smart meter itself, and the information provided via the Iberdrola app.
Attached are a few sample screenshots taken of what, according to your app I have actually used and my estimated consumption.
The figures fully underpin that my consumption and my estimated usage is dramatically lower than what I am being charged for.
I have now had an electrician attach a device to the input side of my electricity meter/supply which measures the volume of energy used, on a daily basis, which on average so far has been no more than a maximum of 4.2KW used in a 24 hour period and a minimum of 2.2KW with a seven day average of 3.2 KW per day. The usage readings provided were taken whilst I have been at the property. Taking the higher figure of 4.2KW and multiplying it by an average month of 30 days we end up with a figure of 126 KW which is roughly corroborated as being accurate by your online app.
Looking back over my bills over the past 4 years, it is now very clear that there is a serious problem as I previously expressed, which is now confirmed and corroborated by an independent observer and your own app information.
It is also the case that on numerous occasions I have been absent from the property for periods of 1 month, 6 weeks and two months and many many more absences of a week duration, during which I have only had a 120w fridge running, no lights, the hot water boiler off and nothing else in the property using electricity. Even during these periods my bills have been extraordinarily excessive!
Because of this, I am now having my entire history in the property compiled into a report, using the supporting evidence of my absences, using the independently obtained current energy usage, using your own online corroborative app readings in comparison to the ultimate billing, to formally establish that I have indeed been overcharged to the tune of a minimum of €3,300. As this overcharge issue is clearly an Iberdrola problem, the cost of this report will now be added to the sum I am owed and I will be seeking to recover this also.
Please look very carefully at the information showing that your app is presenting, information that I have had independently screenshotted, then look at the bills you have issued, you will see very clearly that there is a huge issue with some part of your system.
Given that your app shows a considerably lower figure used to the figure I am billed, I do not think that it is necessarily the meter as somewhere the correct amount used is being reflected in the app usage information.
Screenshots are attached.
Yours sincerely
**************
The following screenshots were attached to the above email;
From Iberdrola:
On Thu, Aug 19, 2021 at 5:56 PM <clientes@iberdrola.es> wrote:
Dear Mr. ********,
I have issued a claim (n°594042500) so that the financial department reviews your contract. They have a maximum of 30 days to answer, but rest assured that they will respond as soon as possible.
Kind regards,
Customer Service Center
Email: clientes@iberdrola.es
www.iberdrola.com/clientes ; www.twitter.com/TuIberdrola
From the customer:
De: “*************************>
Enviado el: jueves, 16 de septiembre de 2021 17:19
Para: “clientes@iberdrola.es” <clientes@iberdrola.es>
Asunto: EXTERNAL:Re: EMAIL ID: ********** / Contract claim:**********
Hello customer support team,
I am very concerned that the problem still persists whereby I am being grossly overcharged for the energy service.
I have as you will see, currently withheld payments for the past few months supply as the bills are totally incorrect, they do not remotely reflect my energy consumption.
What I do not wish to happen is to have my supply disconnected as a consequence of your errors and would like your reassurances that this will not happen.
Thank you for your attention to this matter and I look forward to your reassurances and response ahead of the due refund.
Yours sincerely
**************
From Iberdrola:
clientes@iberdrola.es via iberdrola.com
Sep 16, 2021, 6:09 PM
to me
Good afternoon *********
Thank you for your email.
I am attaching the response to the claim.
Remind you that I am at your disposal for any questions, procedures or queries in English that you want to make on the phone 900 322 044 from Spain or 0034 91 649 63 30 from abroad, and in our collaborating establishments.
Kind regards and have a nice afternoon.
Please Note: There was nothing attached to the above email, ie. “the response to the claim”!!
On the 11th of October having been threatened with disconnection several times, the customer recopied all of the emails (above) from the 7th August to the 16th September and sent them to the disconnection department and Customer Services with the following covering letter dated the 11th October 2021;
From the customer:
Dear Iberdrola Accounts,
11th October 2021
I do not take kindly to threats, I am a pensioner who has always paid my bills on time. I am now a pensioner who has been robbed and threatened by a large corporation who has made a considerable mistake, not me.
I have written to you on a number of occasions over the past three months, I have a claim number (n°594042500) issued on the 19th August 2021 to which there has been no response, and we are now far beyond the 30 day resolution period promised.
My position is very simple, I can prove beyond any doubt whatsoever that during my time at the address (4.5 years) I have been overcharged by a huge amount, now much closer €4,000 (Four Thousand Euros) which is higher than the initial estimates as now my time away from the property has been more accurately factored in.
I wrote to Iberdrola explaining that I would not be paying anymore bills until the matter is resolved, I later reaffirmed my position, to which I had a reply confirming that my intention was noted on your system on the 16th September 2021.
I have now been threatened twice with a discontinuation of supply and absolutely no response to my complaint.
Should my electricity supplied be disconnected, I will have to find alternative accommodation until the matter is resolved. For this gross inconvenience, Iberdrola will be footing the entire costs for any temporary or permanent forced relocation and will be subject to an additional damages claim, added to the the sum already owed to me from being overcharged. The estimated daily cost to me without factoring in damages will be €95.00 per day, starting from the first day of disconnection of supply until I have been fully recompensed for my losses, which will include the sum overcharged.
I suggest that you look at this matter with some urgency and move swiftly to resolve it.
I have attached a sample screenshot from YOUR (Iberdrola App) detailing monthly consumption advice and your estimated bill for the next month. According to you my actual bill should have been very close to €25.13 and my next months bill is estimated as being similar, however you have managed to more than triple this to extort €80.12!! Professional assistance has been obtained and the advice I have is that my bill should have been circa €25.00 based upon ACTUAL energy consumption, taxes etc.
For four and a half years you have considerably overcharged me and you want to cut me off!
You should know that I am now aware that Iberdrola has done this to other customers, customers who are only now realising that they have been robbed, like me. They are also very elderly people like myself, who have struggled with meeting your grossly excessive charges, not knowing that they were having monies taken from them due to an Iberdrola error. I wonder how many more have fallen foul of Iberdrola’s shocking behaviour.
You can converse with your complaints department to see all other sample evidence already provided.
Yours sincerely
*************
From Iberdrola:
clientes@iberdrola.es via iberdrola.com
Oct 16, 2021, 10:28 AM
to me
Good morning **********
Thank you for your email.
In the claim you were informed that the bills are correct.
The consumption that appears on our website can be estimated, since it depends on the distributor giving us the readings.
You can check all your consumptions in detail from the website of the distributor in your area.
The electric supplier on your area is Sevillana, which belongs to e-distribución: https://zonaprivada.edistribucion.com/areaprivada/s/wp-register?language=en_US
If you consider that the meter is not workind correctly, you can also request an official meter test by the department of Industry (Territorial Industry Service) of your province as established by current legislation.
The cost of this request will be at your expense, unless the malfunction of the same is verified, in which case we will be refunding back to you the cost of the review of the equipment.
However, inform you that the contract has been active since December 2019.
Remind you that I am at your disposal for any questions, procedures or queries in English that you want to make on the phone 900 322 044 from Spain or 0034 91 649 63 30 from abroad, and in our collaborating establishments.
Kind regards and have a nice day.
Customer Service
From the customer:
—–Mensaje original—–
De: “**********” <*****************gmail.com>
Enviado el: martes, 19 de octubre de 2021 10:00
Para: “clientes@iberdrola.es” <clientes@iberdrola.es>
Asunto: Re: EMAIL ID: ********** / EXTERNAL:CERTIFIED REQUEST FOR PAYMENT – Deadline for suspension of the supply – ***********
Good morning Iberdrola,
Thank you for your email.
In my emails, I have contended for multiple evidential reasons that I am being grossly overcharged which is now further compounded by your last email. I have no wish to be impertinent but has anybody actually read my complaint and actually looked at my account with any seriousness or concern.
Yes, MY personal contract started in 2019 but I have been in residence since 2017, paying the bills. I have the full authority of ******* ******, my landlord, the previously named contract holder to pursue the overcharge for the entire period for the property since 2017
Your point about the bill on your website:
The consumption that appears on our website can be estimated since it depends on the distributor giving us the readings.
You can check all your consumptions in detail from the website of the distributor in your area.
The electric supplier on your area is Sevillana, which belongs to e-distribución: https://zonaprivada.edistribucion.com/areaprivada/s/wp-register?language=en_US
I am sorry but I really can only treat this comment with the contempt it deserves. You are trying to tell me now that YOUR website is so wildly wrong, EVERY MONTH, as the numbers published can be estimated! What is the point of your website if the stated “Current Consumption” and “Estimated Consumption” figures have no basis in reality? It really sounds like you are plucking numbers out of the air to see what you can get away with. Further, based upon what YOU state, what is the actual point of your website data?
Please, just look at the numbers! On my last bill alone the estimated sum and bill sum was more than tripled in YOUR bill to me!
To back my claim up of being overcharged I have had several technicians, at my expense, look at my consumption and everything to do with my supply. They have all stated the same, there is some dreadfully wrong at the Iberdrola end, the billing end of my account! They have all stated that the published website “Current Consumption” and the monthly “Estimated Consumption” sums are very very close to the ACTUAL consumption, values of circa €25.00 are very realistic, meaning that monthly billing of circa €25.00 is very realistic, whilst I am in residence.
If you cannot see that there is a problem with what is going on and do not attempt to provide an investigative service to check out, YOUR service, you leave me with little or no alternatives other than to leave the address to mitigate the costs, costs that Iberdrola will eventually have to pay, added to any compensation for my dreadful inconvenience.
1. For Iberdrola to limit its losses further it needs to provide me, by return, (before Thursday evening 21st October 2021) a cast-iron guarantee that the service will not be disconnected until a full investigation of what is happening to my account has been carried out. Without this guarantee, I will be leaving my home on Friday 22nd October 2021.
2. If (1.) is not accepted and confirmed, to mitigate the costs and provide me with ongoing peace of mind, I will terminate my residency at the address and join with the landlord (Teresa Gradon and her agent) to pursue Iberdrola for all losses and expenses, currently made up of circa €3,800 – €4,000 overcharges, all expenses involved in my home being moved to another address (estimated at being €4,000) and Mrs. ******** rental losses until a new tenant can be found. I cannot live in a property whereby my daily living is subject to threat, coercion, and extortion.
3. I will now also be providing a full explanation and a full complaint to the Defensor del Pueblo to recover my losses and make public the plight that I have endured. This action will be conjoined with a private lawsuit for which all costs will ultimately be met by Iberdrola.
The evidence that I have been provided underpins 1000% the fact that my actual energy consumption has been and is being overcharged to the tune of an excess ranging between 300 – 700% per month since my occupancy at the address.
I look forward to your early reply.
yours sincerely
************
From Iberdrola:
clientes@iberdrola.es via iberdrola.com
Oct 22, 2021, 5:37 PM
to me
Good afternoon **********
Thank you for your email.
A claim was opened to investigate in detail all the information provided and and the resolution was that your bills are correct.
Remind you that I am at your disposal for any questions, procedures or queries in English that you want to make on the phone 900 322 044 from Spain or 0034 91 649 63 30 from abroad, and in our collaborating establishments.
Kind regards and have a nice afternoon.
Customer Service
From the customer:
—–Mensaje original—–
De: “******* ********” <****************gmail.com>
Enviado el: miércoles, 27 de octubre de 2021 14:01
Para: “clientes@iberdrola.es” <clientes@iberdrola.es>
Asunto: Re: EMAIL ID: ********** / EXTERNAL:CERTIFIED REQUEST FOR PAYMENT – Deadline for suspension of the supply – ***********
Dear Iberdrola,
You are incorrect.
You have overcharged me a sum no less than €3,800 since I became resident in the property.
When I was alerted to the fact that Iberdrola has in effect been robbing me, I made a complaint that still has not been properly or fully investigated.
You have advised me that your website information is widely incorrect, that it is estimated and therefore not to be trusted. I have advised you that your website monthly billing and the estimated following month is actually very close to my real consumption, which has been verified by independent sources.
I advised you of actions that I would take if you did not correct the error and repay me what I am owed.
I advised you that if you disconnected my supply what the costs would be for Iberdrola.
Today, I have been informed that you have proceeded with disconnecting my energy supply.
From today, Iberdrola is costing me a minimum and mitigated sum of €50.00 per day which will now be added daily to the sum you already owe me.
To protect my property given that you have now disabled my electronic security, an extra cost will be incurred which you are now liable for. You will be also be held accountable for any damage or loss should my property be broken into in my absence.
I will be seeking damages for the dreadful inconvenience that you have caused me, the stress emanating from your error.
I am now appointing someone to deal with all further communications with you who will be raising weekly invoices to Iberdrola on my behalf until the matter is resolved.
I suggest that you reconnect the supply without delay and properly investigate your error. You have been stealing from me and have now made it far worse as you have added coercion and threat to the situation. You have acted without carrying out the necessary due diligence.
Sincerely
******** *********
From Iberdrola:
clientes@iberdrola.es via iberdrola.com
Thu, Oct 28, 8:16 AM (12 days ago)
to me
Good morning *********, thank you for your mail.
I inform you that as it has been communicated to you at the closing of your claim, the billing has been verified and is correct.
If you do not think so, you can contact your distributor, which is the one that provides us with your readings, which is Sevillana Endesa.
Kind regards.
Customer Service
From the customer:
—–Mensaje original—–
De: “*********** *******” <**************@gmail.com>
Enviado el: jueves, 28 de octubre de 2021 11:51
Para: “clientes@iberdrola.es” <clientes@iberdrola.es>
Asunto: Re: EMAIL ID: ********** / EXTERNAL:CERTIFIED REQUEST FOR PAYMENT – Deadline for suspension of the supply – *********
Good morning,
My contract is with you, Iberdrola from early 2019 as it was with my landlord from April 2017, the period during which the energy has been overcharged by a minimum of 300% and a maximum of 600% per month.
You can of course choose whoever you like to contract with but do not expect your clients to take up issues that you have with another party, that is your responsibility and your responsibility alone.
I have continually pointed out that you publish on your website the actual monthly usage and the monthly estimated sums, nobody else! The fact that the sum published is actually accurate to a high degree tells me that the issue is with your accounting system, not the meter or indeed another party.
Every day this drags on, it is costing Iberdrola! I will in court prove my case, I have absolutely no doubt about this, I have substantial independent evidence and now have substantial evidence from yourselves proving that I have been grossly overcharged.
All of my correspondence with you demonstrates that I have made every reasonable attempt to have you look at the details of what is going on, you have simply ignored the pleas, attempted to dismiss your own data and pass the buck.
You have been requested to reconnect the supply without delay and advised of the costs that you are incurring by not providing the necessary attention to this matter.
You can keep on repeating as much as you like that there is not an error but you have provided me with additional, supporting evidence that there is.
My complaint and the money due to me is not going away.
Reconnect, repay, I cannot state this plainly enough.
Yours sincerely
********** ********
From Iberdrola:
clientes@iberdrola.es via iberdrola.com
Oct 28, 2021, 12:48 PM (12 days ago)
to me
Good afternoon ********
Thank you for your email.
If you are not happy with the response of the clain, you can also request an official meter test by the department of Industry (Territorial Industry Service) of your province as established by current legislation.
The cost of this request will be at your expense, unless the malfunction of the same is verified, in which case we will be refunding back to you the cost of the review of the equipment.
If you need any further assistance, feel free to contact me again.
Kind regards and have a nice afternoon.
Customer Service
From the customer:
—–Mensaje original—–
De: “******** ********” <***************@gmail.com>
Enviado el: jueves, 28 de octubre de 2021 17:02
Para: “clientes@iberdrola.es” <clientes@iberdrola.es>
Asunto: Re: EMAIL ID: ********** / EXTERNAL:CERTIFIED REQUEST FOR PAYMENT – Deadline for suspension of the supply – ***********
Good afternoon customer services,
We seem to be going round and round in circles.
We will tackle the issue from another angle, so firstly there are some fundamental elements of information that need to be provided before we can proceed further. Each day of no electricity service and no resolution adds to the sum Iberdrola owes me.
To start, please answer the following questions.
1/.
The data that you present on your website (see attached sample) in the client/customer area, particularly the current energy consumption billing data that increases day by day and the estimated billing data,
(1 a) Where/who does this data come from? and
(1 b) What margin of error/accuracy do you consider to be reasonable when presenting this data?
2/.
You have mentioned that there is a third party involved in the supply of my energy. Who exactly are they and who is the person to contact in this company.
(2 a) Please supply their name, department, direct email address, telephone number
(2 b) Please supply all/every references number or identifier that they will use to identify my smart meter and my account
3/.
I require to speak directly to the most senior person in Iberdrola who has authority and the knowledge to discuss this matter.
(3 a) Please supply their name, email address, telephone number, and job designation/title
(3 b) Please advise what the best time of day to contact this person will be
If you answer the questions above we can proceed further with resolving the matter, failure to answer the requests will simply be obstructive which ultimately attracts penalties, so please provide as much detailed information as possible.
Thank you
Yours sincerely
******* *********
From Iberdrola:
clientes@iberdrola.es via iberdrola.com
Fri, Oct 29, 7:28 PM (11 days ago)
to me
Good afternoon,
Thank you for your e-mail.
Responding to your last communication, we confirm you that the readings invoiced are correlative and therefore consistent considering the usage registered on the property. If you believe that you could have the supply tampered with, I would recommend you to contact with an electrician to review the property, and denounce to the competent authorities.
You can also contact with the Delegation of the Ministry of Industry in your province to request a review of the meter in order to detect any possible malfunctioning. Your town hall will be able to provide you their contact details.
Should you require any further assistance, do not hesitate to contact us again.
With kind regards,
Customer Service
From the customer:
—–Mensaje original—–
De: “******* ********” <**************@gmail.com>
Enviado el: viernes, 29 de octubre de 2021 22:16
Para: “clientes@iberdrola.es” <clientes@iberdrola.es>
Asunto: Re: EMAIL ID: *********** / EXTERNAL:CERTIFIED REQUEST FOR PAYMENT – Deadline for suspension of the supply – ***********
Good evening,
You have not answered any of my questions.
Please go back to my last email and address my questions in order.
Thank you
Sincerely
******** **********
From Iberdrola:
clientes@iberdrola.es via iberdrola.com
Wed, Nov 3, 5:20 PM (6 days ago)
To me
Good afternoon,
Thank you for your e-mail.
Responding to your last communication, we must reiterate the previous answers given in this regard.
Should you require any further assistance, do not hesitate to contact us again.
With kind regards,
Customer Serviceclientes@iberdrola.es
From the customer:
De; *********** <*****************@gmail.com>
Wed, Nov 3, 5:34 PM (6 days ago)
to clientes
Dear Customer services,
You have made no attempt to answer my questions, so I repeat them.
You have been overcharging me and I am establishing the facts that surround why.
If you fail to answer, particularly question 1/. (1 a) and (1 b) you are in breach of the governing conduct codes that regulate your business.
1/.The data that you present on your website (see attached sample) in the client/customer area, particularly the current energy consumption billing data that increases day by day and the estimated billing data,
(1 a) Where/who does this data come from? and
(1 b) What margin of error/accuracy do you consider to be reasonable when presenting this data?
2/.You have mentioned that there is a third party involved in the supply of my energy. Who exactly are they and who is the person to contact in this company.
(2 a) Please supply their name, department, direct email address, telephone number(2 b) Please supply all/every references number or identifier that they will use to identify my smart meter and my account
3/. I require to speak directly to the most senior person in Iberdrola who has authority and the knowledge to discuss this matter.
(3 a) Please supply their name, email address, telephone number, and job designation/title(3 b) Please advise what the best time of day to contact this person will be
If you answer the questions above we can proceed further with resolving the matter, failure to answer the requests will simply be obstructive which ultimately attracts penalties, so please provide as much detailed information as possible.
Thank you
Yours sincerely
******** **********
ABSOLUTELY NO MORE COMMUNICATION FROM IBERDROLA.
The customer finally wrote:
******* ******* <***************@gmail.com>
Nov 4, 2021, 10:14 AM (5 days ago)
to clientes
Dear Iberdrola,
Further to my last email.
I have made my position very clear throughout the entire process with regard to the overcharges on my account.
You have failed to explain why there is a vast difference between the sum expressed in my website client area and the bill that you expect me to pay (see sample screenshot) You have persistently chosen to ignore very clear evidence of a serious overcharging problem.
I have made it very clear to you on a number of occasions that I have engaged the services of specialists and they have all confirmed that I am being grossly overcharged. They have all viewed the client area website data, YOUR DATA, and all confirm the monthly consumption sums and the estimated monthly sums do represent energy usage values commensurate with single occupancy of a small property with the low level of appliances I have. They all confirm that the bills you have sent me do not even closely reflect the true energy consumption!
You threatened to cut off my power and I explained what the outcome of such action would be, you proceeded with disconnection anyway. At approximately 08.30 am on Wednesday 27th October you disconnected my supply.
Since disconnection, extraordinarily but with no surprise, my usage according to YOUR website data has continued to rise!!
I expressed the effects and broadly explained the costs involved that Iberdrola will be pursued for as a consequence of this disconnection, you ignored this.
Consequently, I have been unable to continue to live at the property.
My security system stopped working without power, my property and belongings were placed at risk.
You have continually avoided my pleas to assess and properly investigate why there is a vast discrepancy between YOUR website data and the bills I have received.
Iberdrola clearly is untrustworthy and provides abundantly clear evidence of simply not caring, I have therefore been forced to make the decision to permanently vacate the property. This decision crystalizes the costs that you have caused me in addition to the sum of years of overcharging. In due course, I will be presenting a bill to Iberdrola and will seek full recovery of my losses, costs, and damages.
To remind you: You have overcharged for the property since my tenancy began, a sum of no less than €3,800, my immediate costs to move home are currently in excess of €7,500 and rising, my damages claim will be far higher as you have decimated my life.
My electricity contract is now terminated as of today, I no longer live at or have an interest in the account property as the landlord now has the keys.
Lawyers are now being provided all of the evidence for assessing my entire losses and damages.
As a matter of conscience, I could not possibly allow, knowing what I know about how Iberdrola behaves, for this matter not to be publicly available for review. I am now certain that there are likely many victims of Iberdrola’s policies and services and I will ensure by every means possible to alert others to the risk of contracting with Iberdrola and the likelihood that those with existing accounts have been overcharged. I will be seeking a full audit of your customer accounts with the sole aim to see you repay the monies that you are fraudulently obtaining.
You will be able to view my statement to the public at www.review-iberdrola.com in due course.
Yours sincerely
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